Was told our insurance deductible was $1500, didn't receive an invoice, just a printed transaction receipt that just stated payment. The next day I was asked for another $2000 from the detox and then found out the deductible for the insurance was only $500, 2 days later they then said the extra $1000 was going to cover the extra two days the insurance wasn't going to cover! Why would they tell me it was part of my deductible? I told them I was transferring my husband to a different facility and he would not even be there five days, they told him we would get our money back, big misunderstanding! So the next day I had him transferred to a different facility and they are not going to refund our $1000! I called the insurance company and they told me I should not have been charged anything but the $500 deductible and that they should have not charged me for something since when he first got there, they didn't know how long he was supposed to in detox. The insurance company told me I was scammed and to dispute it with my credit card company because that is not how I was supposed to be charged. This company has done nothing but try to be manipulative when my husband was in there. He was brought in on a Sunday night of January 31st and transferred to a reputable facility by Wed 2/2 in the afternoon. My husband was supposed to go a rehab associated with sunrise, (Unity Recovery Center), they kept going back and forth and would not let me talk to my husband and tell him that he was being transferred to another facility. When the staff at Sunrise found out I was having my husband transferred to a different facility, they did nothing but badmouth the new facility; they even tried to talk my husband out of going to the new facility, I am quoting Linda the therapist, " I would not even send my dog over there". Everybody I spoke to at Sunrise was very unprofessional and even after I told them my husband was leaving that place, they did nothing but run me from voicemail to voicemail. At this very vulnerable time in a family's life when they have to put one of their family members in detox, this is not the time to try manipulate the family and ask for more money when they shouldn't have collected the extra $1000 in the first place. I am not sure what affiliation they have with Unity Rehab, but then I was asked why every time I wanted to speak to Sunrise, I had the big wigs or owners of Unity calling me. If they are not affiliated, why did they make this process so difficult and why did Unity go to the detox place and try to talk my husband out of going to a reputable place. Sunrise is a scam, they owe me $1000 and I still have no invoice! I have already contacted my credit card company and the insurance company. I am just appalled at how this place does business. Asking me for $1500 upfront for a so called deductible when it clearly states that out of network provider is only $500 is beyond me. At a time where we were the most vulnerable, taking my husband to a detox facility, this place scammed me out of $1000 and had the audacity to ask for more money the next day! I don't believe this is a reputable place and all their transferring me from one person to another was ridiculous. I had their admissions person from NJ call me and tell me that I did not owe then anymore money, the extra $1000 I paid would go for the extra two days of my husbands stay. Since my husband did not even stay there 4 days, and they told me insurance would only pay for 5 detox days, I am owed that money back because that was supposed to then be for the extra two days. I want an explanation and I want my money back from this facility; they have unprofessional staff who belittle and to say bad things about another facility when I did not feel like they were being honest was just disgusting behavior. I would never recommend anyone going there unless you want to be taken for all the money you have.

Your Desired Resolution:
I am seeking back my $1000 that they so called made a mistake about and over charged me, when my husbands deductible was clearly $500 since he's the only one on the plan. For them to come back two days later and say that the extra $1000 would be for his extended stay is ridiculous. I want an invoice and for them to say $1500 is a horrible lie and then change it up a few days later. I received no paper work, just a receipt that states payment and I have already gone ahead and notified my credit card companies since I made the payment on two different cards.

This facility is very unprofessional. Now they hang up when we call, and still have not submitted to our insurance company that we paid them $1500! They are just stating $500 and they refuse to give us a full invoice. The staff is unprofessional, and this includes everyone from the therapists to the man who is supposed to be in charge of this facility, mocking me on the phone. At a time when a family has a person that needs help, this place makes sure to take advantage of the fact. I would never recommend anyone to go there.